General Support Enquires

• How can I re-download the software I have purchased.?

• The file I downloaded is a zip file, how do I install or open this file.

• I have tried the demo and now want to buy how do I license the software ?

• I am confused by the term Window Mobile, do I have a Smartphone or a Pocket PC?

• If you are having problems registering one of our applications Click Here.

• How can I re-download the software I have purchased.?
  If you need to re-download an application you have purchased, you will find a re-download link in your sales receipt email.
  If you purchase via Handango or Pocketgear you should be able to log into their site with your user name and re-download.
  If your purchased via our site you will be able to re-download your application or obtain a sales receipt by using a custom URL as below:-
  
   

• The file I downloaded is a zip file, how do I install or open this file.
  The zip file that you download should first be unzipped (uncompressed) on your desktop PC by using an unzipping program such as Winzip.
  If you do not have winzip it can be downloaded from here:- http://www.winzip.com
  Unzipping the file will give you the automated installation file(s), just follow the instructions in the readme.txt file which will also be extracted from the zip file.
   

• I am confused by the term Window Mobile, do I have a Smartphone or a Pocket PC?
  Microsoft Windows Mobile software is split into 2 main groups:
  
  Pocket PC is for the pen/stylus tap screen based devices (including phone edition models such as the XDA II, XDA Exec, SPV M2000, M5000, I-Mate Jasjar & Qtek 9000 etc).
  
  Smartphone is for the non tap screen, keypad only Microsoft phones such as the SPV C500, SPV C600 & MPX220 etc.
   

• I have tried the demo and now want to buy, how do I license the software?
  Our demo versions are the same file as the full version and are restricted in use only by limited time use. When you purchase from one of our web outlets you will provided with an unlock / serial number in the sales receipt. Entering this code in the application allows unlimited time use, the code is issued is based upon your PDA / phones owner name (Pocket PC & Smartphone), hotsync id (Palm OS), or IMEI (Symbian) so please ensure you enter this correctly when purchasing. This ID is case and space sensitive.
  Click here for our web outlets.