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How do I install the software.?
Click
here to download a PDF containing full install instructions.
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How do I uninstall Palm software ?
From the App launcher window (home) tap the menu icon & choose App ~
Delete select the program from the list and choose delete. This will remove the
application from your device.
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I have tried the demo and now want to buy how
do I license the software?
Our demo versions are the same file as the full version and are
restricted in use only by limited time use. When
you purchase from one of our web outlets you will
provided with an unlock / serial number in the sales receipt.
Entering this code in the application allows unlimited time use, the
code is issued is based upon your Palm user name / HotSync ID so
please ensure you enter this correctly when purchasing, this ID is
case and space sensitive.
Click here for our web outlets.
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How do I get updated maps
packs?
You should receive an email whenever a updated map pack is available
for yourcity, the update will either be attached to the email
or you will be given details of how to download the update from our
web site. If you have not received an email when an update has been
released please contact sales@visualit.co.uk with your purchase
details.
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How do I installto a storage card or memory stick?
See install instructions above, you can also find instructions in the
help file that is included the downloaded zip file. Note: If you are
manually installing any of the files to the expansion card they must reside
in one of the following directories:
Common Palm folders
/PALM/Launcher/
/PALM/
/PALM/Programs/
PiDirect/MemPlug directories
/PALM/PiDirect/
MS/Sony Clie directories
/PALM/Programs/MSFiles/
/PALM/Programs/MSMount/
If you use Palm's install tool to install to
your expansion card then the files will automatically be installed to the correct directory.
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I am having problems installing to a Tungsten T5 or Treo 650.
There have been some problems with the Palm Treo 650 and Tungsten
T5, these devices use a new non-volatile file system (NVFS), which
ensures that data will not be
erased when battery power runs out. This new data storage method
saves information in larger blocks, consuming more memory than in
previous devices, also Palm OS
applications with large data files can have HotSync problems on
these devices.
These issues can result in problematic installs, either memory
capacity related or a failure to install some files.
If you have one of these devices we recommend you install the latest
patch / ROM release from PalmOne which resolves many problems on
these devices, details below:
Tungsten T5
http://www.palmone.com/us/support/downloads/tungstent5/tungstent5update.html
Treo 650
http://www.palmone.com/us/support/downloads/treo650updater/
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My Tungsten T3 does not display
the maps in
320x480.
To use the Tungsten T3 full 320x480 screen with
ourapplication, you may need to download and install these two
Palm system updates:
AppSlipRotate.prc
StatusBarLib.prc
The reason:
The Palm Tungsten T3 has a retractable "virtual" graffiti area that
allows applications to use the full 320x480 pixel screen. The Palm
OS standard for accessing this area was still being defined when the
T3 first shipped, so Palm included non-standard support for this
feature. A Tungsten T3 right out of the box doesn't have full,
standard support for the retractable graffiti area.
It is possible that future Tungsten T3 devices will ship with these
updated files already installed, if Tube is already working OK (in
other words, you can minimize the graffiti area and view full-screen
maps), then you don't need to install these files. Also if you have
already installed these two files to get some other software to work
correctly on your T3, do not re-install them again.
Click
here to download the update from our web site.
Download and HotSync these two .prc files to your T3. After the
HotSync, your T3 will tell you to reset, this should not cause any
data loss.
